Skip to main content

TORTUE HAMBURG | Hotel in Hamburg

9.6 (658 Reviews) |  1 Bathroom
Neustadt Hotel | TORTUE HAMBURG

Hotel in Neustadt, Hamburg

Along with 3 restaurants, this smoke-free hotel has 5 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning.
TORTUE HAMBURG offers 128 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Show more

Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Private bathroom
  • Bathrobes
  • Towels
  • Toothbrush and toothpaste (on request)
  • Free toiletries
  • Hair dryer
Bedroom
  • Free local calls
  • Desk
  • Phone
  • Slippers
  • Safe
  • Down comforter
  • Hypo-allergenic bedding
  • Air conditioning
  • Bed sheets
  • Premium bedding
Breakfast
  • 3 restaurants
  • Full breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–1:00 PM on weekends: EUR 59 for adults and EUR 19 for children
  • Room service available
  • 5 bars/lounges
  • Free bottled water
  • Free minibar
  • Coffee/tea maker
  • Electric kettle
Parking
  • Valet parking on site (EUR 45 per day)
Accessibility
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
Activities
  • Health club access
  • Access to nearby health club
Entertainment
  • Cable channels
  • 55-inch flat-screen TV
General
  • Meeting rooms
  • Smoke-free property
Guest Services
  • Laundry facilities
  • Snack bar/deli
  • Luggage storage
  • Tour/ticket assistance
  • Dry cleaning service
  • Daily housekeeping
  • Porter/bellhop
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace

Policies

Check-in
Check-in time starts at 4:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for eur 50.0 per night.
Payment Policy
Fee for full breakfast: approximately eur 59 for adults and eur 19 for children valet parking fee: eur 45 per day pet fee: eur 30 per pet, per night service animals are exempt from fees rollaway bed fee: eur 50.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of eur 30 per pet, per night service animals are welcome, and are exempt from fees welcoming dogs only 1 total pets specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Reviews

Alexander
Oct 8, 2026 02:52:31 AM
Review Score:   10
Summary: The hotel is just amazing. I the center of the city. Very clean and beautiful decor. The staff is very nice and helpful. very nice amenities in the room of very good size. The breakfast is awesome. I didn't get anything similar anywhere in the world. The quality of food, presentation and taste just incredible! Highly recommended!
See All Reviews

Room Arrangement

Room Info Facilities
Double Room Classique
Room Size: 323 square feet m2
1 King Bed
Double Room Classique

General

Square meters - 30, Square feet - 323, Bathtub or shower, No rollaway/extra beds, No cribs (infant beds), Pets not allowed, Ping - 9.08, Bed count minimum 1, Bed count maximum 1
Double Room Petite
Room Size: 269 square feet m2
1 King Bed
Double Room Petite

General

Square meters - 25, Square feet - 269, Shower only, No rollaway/extra beds, No cribs (infant beds), Pets not allowed, Ping - 7.56, Bed count minimum 1, Bed count maximum 1
Double Room Grande
Room Size: 377 square feet m2
1 King Bed
Double Room Grande

General

Square meters - 35, Square feet - 377, Bathtub or shower, No rollaway/extra beds, Free cribs/infant beds, Pets not allowed, Ping - 10.59, Bed count minimum 1, Bed count maximum 1
Petite Suite
Room Size: 484 square feet m2
1 King Bed
Petite Suite

General

Square meters - 45, Square feet - 484, Bathtub or shower, Free cribs/infant beds, Rollaway/extra beds (surcharge), Pets not allowed, Ping - 13.6, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Apartment
Room Size: 646 square feet m2
1 King Bed
Apartment

General

Square meters - 60, Square feet - 646, Separate bathtub and shower, Free cribs/infant beds, Rollaway/extra beds (surcharge), Pets not allowed, Ping - 18.15, Bed count minimum 1, Bed count maximum 1, Extra bed count 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this TORTUE HAMBURG does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the TORTUE HAMBURG starts from $247 per night with includes Wellness Facilities, Parking, Restaurant, Toiletries, Guest Services, Breakfast, Laundry, Air Conditioner, Accessibility, Bedding/Linens, Bar, Internet, TV, Balcony/Terrace, Business Services, Child Friendly, Kitchen, Wheelchair Accessible, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the TORTUE HAMBURG is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the TORTUE HAMBURG indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.